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Section: Accountancy Vacancy 1289 |
| Post:Support Engineer - VoIP / Telecom / IT Services |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
The firm is a well established provider of VoIP telephony services to enterprises, which have deployments throughout North America. The company is in the process of expanding it services offerings, beyond VoIP, and requires individuals which can support the demands of these changing customer requirements.
Skills:
Must be an excellent communicator, both written & oral -- as to providing confidence to customers of getting complex issues resolved. This individual must have the ability to interface with clients to determine business requirements, assess technology infrastructure demands, provide training, coordinate deployments, as well as to ensuring general customer satisfaction. This person will need to be highly disciplined, self-motivated, able to multi-task, willing to travel and quickly react to changing requirements.
Description:
To match our growth, we are expanding our technical support capacity with the addition of multiple Support Engineers. As a Support Engineer, you will identify, research, report, and resolve technical, as well as support business requirements.
The ideal applicant should possess an ability to quickly master new technologies, have a sound understanding of IT and networking (LAN/WAN) technologies and is attentive to details, self-disciplined, and has previous experience in a help desk environment. If you can demonstrate a strong acumen for troubleshooting and problem solving, command the respect when meeting clients and your written skills can concisely meet these challenges, please forward your credentials.
Key Responsibilities:
• Track, respond to, and resolve all customer functional and technical issues
• Take ownership of a customer issue from initial contact to resolution
• Perform standard customer requirements review and follow through to implementation
• Subject matter expertise for all functional and technical aspects of VoIP and IT services
• Communicate clearly and effectively with customers and personnel
• Document and report on all customer issues and resolution activities
• Maintain a high level of process knowledge on technical support procedures
Prior Experience / Skillset:
• Minimum three (3) years of technical support via telephone, e-mail, and through on-site customer meetings
* Excellent communication skills, both written and oral.
* Strong PC and troubleshooting skills, inclusive of TCP/IP.
* Strong desire to learn and understand new technologies.
Other Benefits
• Fully paid Medical and Dental Insurance
• Paid Vacation, Holidays and Personal Days
• Training, Education and Professional Development
Salary is commensurate with experience, with promotions/bonuses linked to performance.
If you feel that you have what it takes, please contact marketing@coherecomm.com.
Compensation: $30,000 to $60,000
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
HR
|
| Email: |
marketing@coherecomm.com.
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| |
